Farm Produce Ecommerce Platform – Return and Refund Policy

1. Returns

We understand that occasionally, customers may need to return items purchased from our farm produce ecommerce platform. We strive to make the return process as simple and transparent as possible. Please review the following guidelines to ensure a smooth return experience:

1.1 Eligibility for Returns:

  • Returns are accepted within  2 hours of receiving the product.
  • Items must be in their original condition, unopened, and with all packaging intact.

1.2 Process for Returns:

  • To initiate a return, customers should contact our customer support team within the specified timeframe.
  • Provide the order number, details of the item to be returned, and reasons for the return.
  • Our customer support team will guide customers through the return process and issue a Return Authorization.

1.3 Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is a result of an error on our part or a defective product.
  • We recommend using a trackable shipping method for returns to ensure the items reach us safely.

2. Refunds

Upon receiving and inspecting the returned items, we will process the refund based on the following guidelines:

2.1 Refund Eligibility:

  • Refunds are issued for the purchase price of the item(s) excluding any shipping charges.
  • Items must meet the eligibility criteria mentioned in the “1.1 Eligibility for Returns” section.

2.2 Refund Process:

  • Refunds will be processed within 2 business days after receiving the returned items.
  • Refunds will be issued to the original payment method used during the purchase.

3. Damaged or Defective Items

In the rare event that a product is damaged or defective upon arrival, customers should contact our customer support team immediately. We will arrange for a replacement or issue a full refund, including any shipping charges.

4. Exceptions

Some farm produce items, due to their perishable nature, may not be eligible for return unless they are damaged or defective. In such cases, customers should contact our customer support team for assistance.

5. Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at or 9696019584

Note: This policy is subject to change, and any updates will be reflected on our website. Customers are encouraged to review the policy periodically.


Farm Produce Ecommerce Platform – Shipping Policy

1. Order Processing and Fulfillment

We are dedicated to ensuring a timely and efficient delivery process for all our farm produce. Please read the following shipping policy to understand how orders are processed and delivered:

1.1 Order Processing Time:

  • Orders are typically processed within 2-3 hours after payment confirmation.
  • Processing times may vary during peak seasons or promotional periods.

1.2 Order Fulfillment:

  • Once an order is processed, it will be prepared for shipment.
  • Customers will receive a confirmation email with tracking information once the order is shipped.

2. Shipping Methods

We offer various shipping methods to accommodate different customer preferences. The available shipping methods, delivery times, and associated costs are displayed during the checkout process.

2.1 Standard Shipping:

  • Standard shipping typically takes 3 hours for delivery.
  • This is the default shipping option unless an alternative is selected during checkout.

2.2 Expedited Shipping:

  • Expedited shipping options are available for customers who require faster delivery.
  • Expedited shipping delivery times and associated costs are displayed during the checkout process.

2.3 Local Delivery:

  • In certain regions, we may offer local delivery options to provide quicker service for nearby customers.
  • Local delivery availability and details will be presented during the checkout process.

3. Shipping Areas and Restrictions

3.1 Shipping Areas:

  • We currently ship to listed region on application. Customers from other locations are encouraged to contact our customer support team for assistance.

3.2 Shipping Restrictions:

  • Some farm produce items may have shipping restrictions due to their perishable nature or local regulations. These restrictions will be communicated during the checkout process.

4. Shipment Tracking

Customers can track the status and location of their shipments using the provided tracking information. Tracking details will be sent via email once the order has been dispatched.

5. Delays and Issues

While we make every effort to ensure timely deliveries, unforeseen circumstances such as weather conditions or logistical issues may cause delays. In the event of any delays or issues, our customer support team will communicate promptly with affected customers to provide updates and resolutions.

6. Contact Information

For any questions or concerns regarding our Shipping Policy, please contact our customer support team 

Note: This policy is subject to change, and any updates will be reflected on our website. Customers are encouraged to review the policy periodically.


Farm Produce Ecommerce Platform – Terms and Conditions

Welcome to our Farm Produce Ecommerce Platform. Please carefully read the following terms and conditions, as they govern your use of our website and the purchase of farm produce through our platform. By accessing our website and making a purchase, you agree to abide by these terms and conditions.

1. General Terms

1.1 Acceptance of Terms: By using our website and making a purchase, you agree to these terms and conditions in full. If you do not agree with any part of these terms, please refrain from using our platform.

1.2 Amendments: We reserve the right to modify, update, or revise these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically.

2. Product Information and Pricing

2.1 Accuracy of Information: We strive to provide accurate and up-to-date information about our farm produce. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions, images, or other content on our website.

2.2 Pricing: Prices for farm produce are subject to change without notice. The price displayed at the time of purchase is the final price. Any discounts or promotions will be applied during the checkout process.

3. Ordering and Payments

3.1 Order Confirmation: Once an order is placed, you will receive an email confirmation with details of your order. This confirmation does not signify our acceptance of your order; it is a confirmation that we have received it.

3.2 Payment: We accept [list of accepted payment methods]. Payment must be made in full before orders are processed and shipped.

4. Shipping and Delivery

Please refer to our separate Shipping Policy for information on order processing, shipping methods, delivery times, and related details.

5. Returns and Refunds

Please refer to our separate Return and Refund Policy for information on the eligibility criteria, return process, and refund procedures.

6. User Accounts

6.1 Account Creation: Creating an account on our platform is optional. However, having an account may provide additional benefits such as order tracking and personalized recommendations.

6.2 Account Security: You are responsible for maintaining the confidentiality of your account information and password. Notify us immediately of any unauthorized use or security breaches.

7. Privacy Policy

By using our platform, you agree to the terms outlined in our Privacy Policy, which details how we collect, use, and protect your personal information.

8. Intellectual Property

8.1 Ownership: All content, including text, images, logos, and other materials on our website, is the property of our company and is protected by intellectual property laws.

8.2 Use of Materials: You may not reproduce, distribute, modify, or republish any content from our website without our written consent.

9. Limitation of Liability

We are not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our website or the purchase of farm produce through our platform.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of [your jurisdiction], without regard to its conflict of law principles.

Contact Information:

For any questions or concerns regarding these terms and conditions, please contact our customer support team at

Note: This document is subject to change, and any updates will be reflected on our website. Customers are encouraged to review these terms periodically.

Privacy Policy


We respect and are committed towards protecting your privacy. Publishing, selling or renting any personal data or information to any third party, without your consent, is against our ethics.

The privacy practices of this statement apply to our services available under the domain and subdomains of the Site. By visiting this Site you agree to be bound by the terms and conditions of this privacy policy. If you do not agree, please do not use or access our site.

This privacy policy does not apply to sites maintained by other companies or organizations to which we link and we are not responsible for any personal information you submit to third parties via our website. Please ensure that you read the privacy policy of such other companies or organizations before submitting your details.

This privacy policy describes the information, as part of the normal operation of our services, we collect from you and what may happen to that information. This policy is inter alia formulated and displayed, to inform you about our information collection/retention policies and practices so that you can make an informed decision, in relation to the sharing of your personal information with us. By accepting the privacy policy and the user agreement or the use of the site in general, you give your consent to our use and disclosure of your personal information in accordance with this privacy policy. This Privacy Policy is incorporated into and subject to the terms of the User Agreement. This privacy policy is effective upon acceptance of access by you to the site.

Privacy Guarantee

We agree that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time, we may reveal general statistical information about our Site and visitors, such as number of visitors, number and type of goods and services purchased, etc. Only those of our employees who need access to your information in order to perform their duties, are allowed such access. Any employee who violates our privacy and/or security policies is subjected to disciplinary action, including possible termination and civil and/or criminal prosecution.

Information We Collect

The Personal Information is used for two general purposes: to process your order, and to provide you with the best possible services. Unless otherwise stated explicitly, this policy applies to personal information as disclosed on any of the media.

In furtherance of the confidentiality with which we treat Personal Information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use data collection devices such as “cookies” on certain pages of the Site to help and analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” which means that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits. Additionally, you may encounter “cookies” or other similar devices on certain pages of the Site that are placed by third parties. For example, if you view a web page created by a user, there may be a “cookie” placed within that web page. We do not control the use of cookies by third parties.

You acknowledge that you are disclosing Personal Information voluntarily. We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

COOKIE POLICY operates a strict privacy policy and we are committed to being transparent about how we use cookies on our website.

Why are cookies important?

Cookies help you make your online experience more efficient and relevant to your interests. For instance, they are used to remember your preferences on sites you visit often, to remember your user ID and the contents of your shopping baskets, and to help you navigate between pages efficiently.

What is a Cookie?

A cookie is a small file, or files on your computer, phone, or other device with a browser to save snippets of text for reference by the website you are visiting. All cookies have expiration dates in them that determine how long they stay in your browser:

Session cookies – these are temporary cookies that expire (and are automatically erased) whenever you close your browser.

Persistent cookies – these usually have an expiration date and so stay in your browser until they expire, or until you manually delete them. For example we use persistent cookies to better understand usage patterns so that we can improve the site for our customers.

Cookies are grouped into the following categories:

Essential – these are cookies that are required for the regular operation of our websites.

Functional – these remember your preferences, and are intended to make your experience on our websites better for you.

Analytics – these cookies are used for performance measurement to understand things including how many people visit our websites, how they navigate our sites, and what content is popular. This allows us to improve your experience with us. Additionally, you can see how Google Analytics (one of our analytics tools) uses cookie information when you use our partners’ sites by visiting, or any other URL Google may provide from time to time

Advertising – these cookies enable us and our advertising partners to serve you with relevant advertisements that we think will interest you. You might see these advertisements on our sites on other sites you visit. These cookies record your visit to our website and the content you interact with. They may be placed by us, or by advertising partners with our permission.

To ensure compliance with our policies, we restrict the use of third-party cookies to trusted partners.

We also use third party information from third party sources to enable us deliver advertising. These sources are validated by Third party, and not by us.

To delete cookies from your browser, please note the following simple steps. The following steps are indicative for Google chrome and might vary of the different browsers that you may use. Please refer Settings on your browser for further details.

To ensure compliance with our policies, we restrict the use of third-party cookies to trusted partners.

You may also change other setting related to Privacy and Security under the same section.